Frequently Asked Questions
Everything you need to know about your Chaps shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Are Chaps products covered by a warranty?
We stand by the quality of our craftsmanship. If you receive a product with a manufacturing defect, please contact our customer service team within 60 days for a replacement or refund.